Effective Date: 01 June 2023

1. Refund Policy

At Pets Supplies Pro, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

1.1 Refund Eligibility

To be eligible for a refund, please make sure that:

• The product is unused and in the same condition as received.
• The product is in its original packaging.
• The return is requested within 2 days from the date of delivery.

1.2 Refund Process

1. Initiate Return: Contact our customer support team at return@petssuppliespro.com to initiate the return process. Provide your order number and details about the item you wish to return.

2. Return Confirmation: Once your return request is received and approved, we will provide you with instructions on how to return the item.

3. Refund Processing: Upon receiving the returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method.

1.3 Sale Items

Please note that products purchased during a sale are non-refundable. Only regular-priced items are eligible for refunds.

2. Return Policy

2.1 Return Eligibility

We accept returns for products that are damaged, defective, or do not match the product description. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

2.2 Return Process

1. Initiate Return: Contact our customer support team at [your email address] to initiate the return process. Provide your order number and details about the issue.

2. Return Confirmation: Once your return request is received and approved, we will provide you with instructions on how to return the item.

3. Replacement or Refund: Depending on the nature of the issue, we will offer a replacement or initiate a refund to your original payment method.

3. Dropshipping Disclaimer

Please note that Pets Supplies Pro operates on a dropshipping model. We do not own or physically possess the products listed on our website. Products are sourced and fulfilled by our trusted network of suppliers. As a result, certain details regarding product availability, shipping times, and features may be subject to change without prior notice.

4. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at support@petssuppliespro.com.

Thank you for choosing Pets Supplies Pro!